Case Study | Skye

Hello, I am Skye and I am 17 years old. I am 5 months into my Apprenticeship in Business Administration with McArthur Dean, having progressed from my Traineeship, and I work at a GP surgery in Healing, close by to Grimsby.

I am still working through the challenging situation we are in now due to Covid-19. My role is to answer the telephone, book patients in the appropriate appointments, read code hospital letters and to check our emails daily. It has been a lot more stressful as we are doing everything and anything we can over the phone due to the Covid-19 pandemic.

I was really worried about going to work while this pandemic was going on but McArthur Dean and my place of work have supported me from the beginning. Not only have McArthur Dean supported me with any concerns, they have continued to direct and assist me in the right direction with my learning. They have messaged me almost weekly to make sure I am understanding the Units that have been sent to me and the online lessons have been so understandable and very helpful. Even though we cannot see each other due to Covid-19 restrictions, McArthur Dean continue with the reviews by doing it via telephone.


If you would like to become an Apprentice like Skye, please call Julie or Sue on 01482 210093, or email: and we will be happy to answer any questions you have.

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To all our apprentices, trainees, employers and stakeholders. We hope you are well and keeping safe in these most difficult times. We just wanted to remind you that McArthur Dean’s staff will continue to work hard from home to help and support you as much as we possibly can and deliver the service you have become accustomed to.

We will, of course, update you on a regular basis. However, if you need further information please feel free to contact us on 01482 210093 or email us at and one of our staff will be happy to help. Please be assured that we are always there to help you…